We support flexible minimum order quantities. The minimum order quantity for OEM/ODM services is 10 units; if you have special needs (such as sample trial production), you can negotiate with the account manager, and we will adjust the plan according to the actual situation.

After purchase, you can enjoy three types of technical support:

① free on-site/remote operation training;

② 7×24 online consultation with technical experts;

③ guidance on equipment calibration and software upgrade, ensuring your team can use the equipment proficiently.

All equipment enjoys a 2-year warranty. The warranty covers the repair or replacement of core components (such as laser heads, RF modules) damaged by non-human factors, as well as free technical fault diagnosis; faults caused by human damage or force majeure need to be negotiated separately.

Yes, we will provide a full set of customs clearance documents according to the regulatory requirements of the target country, including certification documents such as FDA (USA), Medical CE (Europe), ISO 13485, commercial invoices, packing lists, etc., to ensure smooth customs clearance of the equipment.

We promise to respond to after-sales issues within 24 hours: solutions for simple faults (such as operation questions) will be provided within 4 hours; maintenance plans for complex faults (such as component damage) will be confirmed within 12 hours. If parts need to be replaced, they will be shipped from the nearest warehouse first to shorten the maintenance cycle.